Refund Policy
Last updated: August 11, 2026. This policy explains how refunds are handled for digital checks, provider-backed orders and account-balance payments.
1. Failed or rejected orders
If an order cannot be completed and receives a final Failed or Rejected status, the cost of that service will normally be credited back to the customer's MARK-103 account balance.
2. Incorrect order information
Please verify all information before submitting an order, including IMEI, serial number, device model, carrier, service type and any other service-specific details.
If incorrect information is submitted or the wrong service is selected, a refund may not be available after the order has been sent to the service provider. Some third-party providers do not refund orders submitted with incorrect customer-provided information; in such cases MARK-103 may also be unable to issue a refund.
3. Completed digital services
Digital services that have been successfully completed and delivered are generally non-refundable. This does not prevent MARK-103 from correcting duplicate charges, technical billing errors or other cases where a refund is appropriate.
4. Refund to the original payment method
If eligible funds need to be returned to the original card or other payment method instead of being credited to the MARK-103 balance, please contact support@mark103.com. Such requests are reviewed individually and may depend on the payment provider's rules, processing status and technical availability.
5. Processing time
Balance refunds are normally credited after the order receives a final failed or rejected status. Refunds to cards or other external payment methods may require additional processing time determined by the payment provider and the customer's bank.
6. Contact
For refund questions, email support@mark103.com and include the order ID, payment reference and a short description of the issue where available.